Customer Relations Representative - State Farm Agent Team Member
Full Time • Silver Spring, MD
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Vision insurance
ROLE DESCRIPTION:
We are seeking an experienced and dedicated Bilingual Customer Service Representative ( English / Spanish) to join our team. In this role, you will be responsible for providing outstanding customer support, resolving complex inquiries. You will play a crucial role in enhancing customer satisfaction and loyalty while ensuring a seamless customer experience that reinforce the growth of our insurance agency.
Your attention to detail, customer service skills, and desire to help people make you a fit.
We are seeking an experienced and dedicated Bilingual Customer Service Representative ( English / Spanish) to join our team. In this role, you will be responsible for providing outstanding customer support, resolving complex inquiries. You will play a crucial role in enhancing customer satisfaction and loyalty while ensuring a seamless customer experience that reinforce the growth of our insurance agency.
Your attention to detail, customer service skills, and desire to help people make you a fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $40,000.00 - $80,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Gaithersburg, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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